REGULAR NEWSLETTER, IN YOUR INBOX. No spam, ever. Promise.

Tag: CRM

When things go wrong

Posted on 07/10/2013

I write this stuck at Heathrow en route to the Frankfurt Book Fair with a 12 hour delay due to fog. The experience has reminded me that at times of crisis we are most likely to either be impressed or…

The power of a written ‘thank you’

Posted on 06/09/2013

Last week I went to my neighbour’s 60th birthday party. It was a very civilised affair in the garden and I have seen Gill several times since and commented on what a lovely time we had. Imagine my sur…